Asterisk-Based
Call Centers, Dashboards
& Support
We build, monitor and optimise call center operations using Asterisk PBX, IVR, SIP trunks, live dashboards, call recordings and real-time reporting — all under one SLA.
3 Active Queues
Real-time tracking
Full Asterisk Infrastructure — Built and Supported
From initial PBX setup to live dashboards and ongoing SLA support, we cover every layer of your call center stack.
Live Call Center Monitoring Platform
Asterisk Pulse is MadalyTech's purpose-built dashboard for Asterisk-based call centers. It gives supervisors real-time visibility into every agent, queue and call — without needing to log into the PBX directly.
Built for inbound and outbound call centers, it works with any standard Asterisk or FreePBX installation and can be customized to match your reporting structure.
Request a Demo →Live Agent Dashboard
Real-time view of all agents — available, busy, paused, offline — with call durations.
Queue Analytics
Queue depth, wait times, abandonment rates and SLA compliance tracked continuously.
Call Recordings
All calls recorded, stored and accessible with search, playback and download.
Daily Performance
Answered vs unanswered, total talk time, agent efficiency and daily summaries.
Answered / Missed Reports
Detailed breakdowns by queue, agent, time slot and campaign for every day.
Alerts & Thresholds
Set thresholds for queue wait time and missed calls with instant alert triggers.
The Stack Behind Your Call Center
How We Build Your Call Center
A structured process from requirement audit to live deployment — with ongoing support included.
Requirement Audit
We review your current infrastructure, call volume, agent count and reporting needs.
Server & Trunk Planning
Server sizing, SIP trunk selection and network topology are designed for your call volume.
PBX / Asterisk Setup
Full Asterisk PBX installation, extensions, trunks, routing rules and dial plans are configured.
Queue & IVR Config
Call queues, IVR menus, agent groups and overflow handling are built to your call flow.
Dashboard & Reporting
Live dashboards, queue analytics, call recording and performance reports are activated.
Support & Optimization
Ongoing SLA support, uptime monitoring and regular system optimization after go-live.
Ready to Build or Improve Your Call Center?
Whether you need a fresh Asterisk setup or upgrades to an existing system, we can help.